Our Commitments to Our Clients
Attorneys & Government Consultants
- Client teams
You will have a dedicated team of attorneys, government consultants, and staff for your matters who understand your business and industry. You will be introduced to the members of your team. We will brief the team at inception of matters about your expectations, and we will keep the team updated on your matters.
- Upfront commitments
At the inception of each engagement, we will establish your expectations, including your business objectives, goals for the matter, our scope of engagement, timeline, staffing, legal budgets, client contacts, preferred means for communications and invoicing, and other expectations. We will confirm these in writing with you. We will keep our commitments to you.
- Post-matter briefing
We will meet with you to discuss your experience once the matter is complete. We will review how the matter progressed, upfront expectations, and obstacles we overcame. We will brief the team on your feedback to institutionalize improvements.
- Client visits
We will visit you at your place of business annually at no charge to you. The visits are open discussions about our relationship.
- Value above and beyond
We constantly think about how we can provide value to our clients above and beyond our legal work. We will help you meet your goals, professional aspirations, and face your challenges as partners.
Professional Staff
- Know our clients
We will take steps to get to know you and your organizations to personalize our dealings with you.
- Plan for visits
We will anticipate your visits, plan for them, and help personalize your visits by arranging to have your needs met before you arrive or immediately upon arrival.
- Field the call
We will greet you when the attorney or government consultant you wish to see is not available, and we will offer any assistance we are able to provide.
- Get the answer
We will make every effort to avoid shuttling you from person to person to get information you need.
- Get updates
Our team leaders will brief us on the status of your matters, key contacts, and other expectations that you have of our firm so that we will be well equipped to meet your needs when you contact our firm or when we send information to you.