Client Service Standards
Attorneys and Government Consultants
Client teams
You will have a dedicated team of attorneys, government consultants, and staff for your matters who understand your business and industry.
Upfront commitments
At the outset of each engagement, we will discuss your expectations, including your business objectives, goals, timeline, staffing, budgets, and preferred means for communicating.
Post-matter briefing
We will meet with you to discuss your experience once the matter is complete.
Client visits
We will visit you at your place of business annually at no charge.
Value above and beyond
We will provide value to you above and beyond our legal work by helping you meet your goals, challenges, and aspirations.
Professional Staff
Know our clients
We will take steps to get to know you and your organizations to personalize our dealings with you.
Plan for visits
We will anticipate your visits, plan for them, and help personalize your visits by arranging to have your needs met before you arrive or immediately upon arrival.
Field the call
We will greet you when the attorney or government consultant you wish to see is not available, and we will offer any assistance we are able to provide.
Get the answer
We will make every effort to avoid shuttling you from person to person to get information you need.
Get updates
Our team leaders will brief us on the status of your matters, key contacts, and other expectations that you have of our firm so that we will be well-equipped to meet your needs when you contact our firm or when we send information to you.